The problem is that the term OTHER EMER (aka ESO) was for house fires and stuff SAPOL came across (as Pip said). However this term is also used on a lot of MVA's, meaning that it is hard to differentiate for the uni students whether it's a VA or a house fire. In turn meaning that OTHER EMERG was being used for MVA. I'm interested that they had these troubles with the new system, yet no worries with the old system.
ps, I'm a big fan of SACAD