Any life threat calls received by SES SCC, the caller is requested to call 000. We do not take the call.
ha good one. But of more interest to me is all the problems with Adelaide Fire over the weekend. Once again we had phone calls to them ringing out, big delays answering the radio, refusal to respond brigades, hanging up on 000 callers and brigades / group officers etc. I know they're busy but why is AF management continually unable to staff the comcen appropriately? after all it's not like everyone didn't have enough warning. Once again if it wasn't for groups and brigades managing everything themselves, and papering over the cracks, it would have been far worse. Can't wait til summer when it gets serious.
Well, Adelaide Fire was in multiple incident procedure over the weekend.....
That means, 000 calls for establishing firecalls and GRN for short mobilisation messages & urgent precise upgrade messages only...i would think.
There were so many manual turnout messages by brigades that should have happened via 000.
I recall hearing emerg tones and a general broadcast on all CFS regional channels occuring twice, general gist being: "wait out wait out, pretty much only talk to us if urgent"....
CFS has to deal with its radio protocol as well, massively. A lot more over the air discipline will go a long way.