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Country Fire Service / Tracing calls
« on: September 14, 2005, 10:09:52 AM »
Hi all,
Had an interesting call on the ALERTS system last night. A call had rang in, reverse charges to our local number. It was very hard to hear or even talk to the caller as the recored voice of the Telstra lady asking us if we wanted to accept the charges was repeating herself. Amongst that the beeps of when a call taker entered the call. To us it sounded like someone was in real trouble. I don't think they wanted the fire service but that's who they rang. The Telstra lady (a real one this time) came on and said the caller had been disconnected and they had tried ringing twice before.
With the ERS7 system our Brigade used to trace calls (heaps of malicious ones) but these days with the ALERTS the trace would only go back to the telebridge. Maybe we have to put the phone at the station that rings first on the trace to get the original number it came from.
Do other Brigades trace calls - Any thoughts.
Adam
Had an interesting call on the ALERTS system last night. A call had rang in, reverse charges to our local number. It was very hard to hear or even talk to the caller as the recored voice of the Telstra lady asking us if we wanted to accept the charges was repeating herself. Amongst that the beeps of when a call taker entered the call. To us it sounded like someone was in real trouble. I don't think they wanted the fire service but that's who they rang. The Telstra lady (a real one this time) came on and said the caller had been disconnected and they had tried ringing twice before.
With the ERS7 system our Brigade used to trace calls (heaps of malicious ones) but these days with the ALERTS the trace would only go back to the telebridge. Maybe we have to put the phone at the station that rings first on the trace to get the original number it came from.
Do other Brigades trace calls - Any thoughts.
Adam