As the problem usually occurs in the SAAS EOC, then I think its fair to call it a "Generally SAAS based problem" no?
It would be great to employ someone solely responsible for Rescue resourcing (god knows other states do it) but if it existed in SAAS EOC, they would simply get lumped with other duties.
SACAD and its alleged automated notification to all services of a given job is probably the best way to fix the issue, not just grabbing a work experience kid to call the fire brigade!
herein lies the problem.
the SAAS EOC has a culture of "compliance and discipline". Ie: Don't maintain compliance with all the strictly written rules, get your fingers smacked.
the compliance relates purely to ensuring that AMPDS is adhered to, and that the calls are answered, triaged and terminated in the shortest possible time, whilst still maintaining compliance with the system.
....so now we have a bunch of scared little people, being telephonists and data entry staff, who are too scared to
think for fear of getting a strike against their name.
Couple this with a chronic shortage of senior, experienced staff (all the good ones get smart and bugger off!!) - this is where the system falls over.
I wouldn't hold my breath that SACAD will fix the problem!! If anyone can get the managers in the SAAS EOC off their Golden Pedastals and their heads out of their proverbials long enough to listen to another agency outside of their ivory tower - then this may well be a start to fixing a problem....but not before!